At Heavens Kashmir, we strive to provide high-quality products and customer satisfaction. However, if for any reason you are not satisfied with your purchase, you may request a refund within 7  days of receiving your order.

To be eligible for a refund, the following conditions must be met:

  • The item must be unused, undamaged, and in its original packaging.
  • You must provide proof of purchase, such as your order number or receipt.
  • The request for a refund must be made within [insert number of days] days of receiving your order.

Refunds will be processed back to the original payment method used for the purchase. Shipping fees are non-refundable, and you are responsible for the return shipping costs.

Please note that the following items are not eligible for a refund:

  • Customized or personalized items
  • Perishable items, such as food and beverages
  • Clearance or sale items

To request a refund, please contact us at customercare@heavenskashmir.com with your order number and reason for the refund. We will review your request and respond within 2 working days.

If your refund request is approved, please allow 10 days for the refund to be processed and reflected on your account. If you have any questions or concerns, please do not hesitate to contact us on customercare@heavenskashmir.com.

We reserve the right to update this refund policy at any time without prior notice. By continuing to use our website and purchase products from us, you agree to this refund policy.

Return

Return Eligibility

  • You may return any unused and undamaged product within 7 days of delivery for a full refund or exchange.
  • All accessories and manuals included with the product must be returned.
  • Customized or perishable items such as food items are non-returnable.

Return Process

  • To initiate a return, please contact our customer service team at customercare@heavenskashmir.com 
  • Provide your order number and the reason for the return.
  • We will provide you with a return authorization number and shipping instructions.

Refund or Exchange

  • Once we receive the returned product and confirm that it meets the eligibility criteria, we will issue a refund or exchange the product.
  • Refunds will be processed to the original method of payment within 7-10 business days.
  • Shipping costs are non-refundable.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us immediately at customercare@heavenskashmir.com
  • We will provide you with a return authorization number and shipping instructions.
  • We will cover the return shipping costs and will either issue a refund or exchange the product.

Non-Returnable Items

  • Some items may not be eligible for return, including perishable goods such as food items and customized products
  • Items marked as “Final Sale” or “Non-Returnable” cannot be returned

International Returns

  • International customers are responsible for return shipping costs and any additional customs fees, duties or taxes incurred during the return process.
  • We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

Cancellation of Orders

  • If you wish to cancel your order before it has shipped, please contact us immediately at customercare@heavenskashmir.com .
  • If the order has already been shipped, you may follow the return process outlined above.

Refusal of Delivery

  • If a delivery is refused or returned due to incorrect address information or failure to pay customs fees or duties, the customer will be responsible for any return shipping costs and fees incurred.
  • We reserve the right to deduct these costs from the refund amount.

We reserve the right to modify this Refund and Return Policy at any time. Any changes will be effective immediately upon posting on the Site. If you have any questions or concerns about our policies, please contact our customer service team at customercare@heavenskashmir.com. We appreciate your business and look forward to serving you.