We sell a variety of products, including dry fruits, spices, Herbal Teas, handcrafts, decor, and more. We specialize in Kashmiri products and pride ourselves on providing high-quality, authentic items.
Right now we cover India only. Shipping rates and delivery estimates will vary depending on your location and shipping method selected. Please check the shipping policy for more information.
Estimated delivery times will vary depending on your location and shipping method selected. Please check the shipping policy for more information.
You can directly track the status of your delivery from you account on our website. Please check the shipping policy for more information.
We accept returns of unused and undamaged products within 7 days of delivery. Customized or perishable items such as food items are non-returnable. Please check the return policy for more information.
To initiate a return, please contact our customer service team directly on contact number mentioned in the website or at customercare@heavenskashmir.com. Provide your order number and the reason for the return. We will provide you with a return authorization number and shipping instructions.
If you receive a damaged or defective product, please contact us immediately on contact number mentioned in our website or at customercare@heavenskashmir.com. We will provide you with a return authorization number and shipping instructions. We will cover the return shipping costs and will either issue a refund or exchange the product.
At this point of time we are serving only in India.
We accept various payment methods including credit/debit cards, UPI, scan and pay and direct bank transfers. Please check the payment policy for more information.
Yes, we offer various discounts and promotions throughout the year. Please sign up for our newsletter or follow us on social media to stay updated on our latest offers.
If your order has not been shipped yet, you may cancel it by contacting our customer service team directly on contact number mentioned in the website or at customercare@heavenskashmir.com. Once your order has been shipped, it cannot be cancelled.
You can directly track your order on our website through you account. Please check the shipping policy for more information.
If you entered the wrong shipping address, please contact us immediately directly on contact number mentioned in the website or at customercare@heavenskashmir.com. If your order has not been shipped yet, we may be able to update the shipping address. If your order has already been shipped, we will try our best to redirect the package to the correct address, but additional shipping fees may apply.
If you have not received your order within the estimated delivery time frame, please contact us immediately on contact number mentioned in the website or at customercare@heavenskashmir.com. We will investigate the issue and provide you with a solution.
Yes, we offer gift wrapping and personalization services for certain products. Please check the product page or contact our customer service team for more information.
Yes, you may return a gift within 7 days of delivery as long as it is unused and undamaged. We will issue a refund to the original purchaser. Please check the return policy for more information.
If you have a problem with your order after the return period, please contact our customer service team directly on contact number mentioned in the website or at customercare@heavenskashmir.com. We will do our best to assist you and provide a solution.