Refund and Return Policy

At Heaven’s Kashmir, we strive to provide high-quality products and customer satisfaction. However, if for any reason you are not satisfied with your purchase, you may request a refund or exchange within 4  days of receiving your order.

To be eligible for a refund, the following conditions must be met:

  1. The item must be unused, undamaged, and in its original packaging.

  2. You must provide proof of purchase, such as your order number or receipt.

  3. The request for a refund must be made within 4 days of receiving your order.

Refunds will be processed back to the original payment method used for the purchase. Shipping fees are non-refundable, and you are responsible for the return shipping costs.

Please note that the following items are not eligible for a refund or exchange:

  1. Customized or personalized items

  2. Perishable items, such as food and beverages

  3. Clearance or sale items

To request a refund or exchange, please contact us at customercare@heavenskashmir.com with your order number and reason for the refund. We will review your request and respond within 2 working days.

If your refund or exchange request is approved, please allow 10 days for the refund to be processed and reflected on your account. If you have any questions or concerns, please do not hesitate to contact us on customercare@heavenskashmir.com.

 

We reserve the right to update this refund and exchange policy at any time without prior notice. By continuing to use our website and purchase products from us, you agree to this refund policy.

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