We sell a variety of products, including dry fruits, spices, handcrafts, decor, and more. We specialize in Kashmiri products and pride ourselves on providing high-quality, authentic items.

Estimated delivery times will vary depending on your location and shipping method selected. Please check the shipping policy for more information.

You will receive a tracking number once your order has shipped, which can be used to track the status of your delivery. Please check the shipping policy for more information.

We accept returns of unused and undamaged products within 7 days of delivery. Customized or perishable items such as food items are non-returnable. Please check the return policy for more information.

To initiate a return, please contact our customer service team at customercare@heavenskashmir.com. Provide your order number and the reason for the return. We will provide you with a return authorization number and shipping instructions.

If you receive a damaged or defective product, please contact us immediately at customercare@heavenskashmir.com. We will provide you with a return authorization number and shipping instructions. We will cover the return shipping costs and will either issue a refund or exchange the product.

No, At this point of time we are serving only in India.

We accept various payment methods including credit/debit cards, PayPal, and bank transfers. Please check the payment policy for more information.

Yes, we offer various discounts and promotions throughout the year. Please sign up for our newsletter or follow us on social media to stay updated on our latest offers.

If your order has not been shipped yet, you may cancel it by contacting our customer service team at customercare@heavenskashmir.com. Once your order has been shipped, it cannot be cancelled.

You will receive a shipping confirmation email with a tracking number once your order has been shipped. Please check the shipping policy for more information.

If you entered the wrong shipping address, please contact us immediately at customercare@heavenskashmir.com. If your order has not been shipped yet, we may be able to update the shipping address. If your order has already been shipped, we will try our best to redirect the package to the correct address, but additional shipping fees may apply.

If you have not received your order within the estimated delivery time frame, please contact us immediately at customercare@heavenskashmir.com. We will investigate the issue and provide you with a solution.

Yes, we offer gift wrapping and personalization services for certain products. Please check the product page or contact our customer service team for more information.

Yes, you may return a gift within 7 days of delivery as long as it is unused and undamaged. We will issue a refund to the original purchaser. Please check the return policy for more information.

If you have a problem with your order after the return period, please contact our customer service team at customercare@heavenskashmir.com. We will do our best to assist you and provide a solution.